Privacy Policy wj33 – Member Personal Data Protection

This Privacy Policy describes the personal data handling practices of wj33 ("us", "our platform") for all members and visitors of the website wj33.fun. By using our platform, you agree to the collection and use of your information as described in this document. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account. This policy is subject to Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable related legislation.

1Information We Collect

Wj33 collects various types of information to provide the best service, ensure platform security and comply with applicable legal requirements. The following are the categories of information we collect:

We may also receive information about you from legitimate third-party sources, such as identity verification agencies or our marketing partner networks, if you register through a related referral programme or promotion.

2How We Use Your Data

Every piece of information collected by wj33 is used for specific and legitimate purposes. We do not use your data for any purpose other than those stated below:

• Account Management: To create, verify and maintain your member account, including the KYC process to meet legal requirements.
• Transaction Processing: To process deposits, withdrawals and other financial activities securely and accurately.
• Experience Personalisation: To recommend games, promotions and relevant content based on your gaming habits and preferences.
• Service Communications: To send important notifications regarding your account, withdrawals, terms changes and security information.
• Customer Support: To enable our support team to identify and resolve account issues quickly and accurately.
• Fraud Prevention: To detect, investigate and prevent fraudulent activity, money laundering and security breaches.
• Platform Improvements: To analyse usage patterns and improve the features, performance and interface of our platform.
• Legal Compliance: To fulfil reporting obligations to the relevant authorities where required by law.

3Third-Party Information Sharing

Wj33 does not sell, rent or trade your personal information to any third party for marketing purposes. Information sharing only occurs in the following limited and legitimate situations:

• Payment Provider: Required transaction details are shared exclusively with authorized payment service providers solely to process your deposits and withdrawals.
• KYC Provider: Identity information is shared with third-party identity verification partners to comply with anti-money laundering (AML) requirements.
• Game Provider: Minimum required game data is shared with game providers (such as Pragmatic Play, Evolution, Playtech) to ensure games function correctly.
• Authority: We will disclose the required information to government authorities or law enforcement bodies when mandated by a court order or applicable legislation.
• Cloud Services: Data is stored on cloud servers managed by service providers that comply with international security standards and are bound by strict confidentiality agreements.

All third parties we work with are bound by comprehensive data protection agreements and are required to handle your information to security standards equivalent to or higher than those of wj33.

4Cookies and Tracking Technologies

Wj33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as they are critical to platform operation.
• Preference Cookies: Saves your settings such as preferred language, display theme, and game preferences so you don't need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how members interact with our platform, which pages are visited most frequently, and where improvements can be made.
• Security Cookies: Used to detect suspicious login attempts, bot activity, and potential security threats to your account.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of certain platform features. Most modern browsers allow you to view, delete, or block cookies through the settings menu.

5Personal Data Security

Wj33 continuously invests in the latest security infrastructure to ensure your personal data is protected at all times. The key security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and wj33 servers is encrypted using the strongest encryption standards currently available.
• Two-Factor Authentication (2FA): An additional security layer available to all members and strongly recommended to be activated to protect your account from unauthorized access.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by accredited third-party firms.
• 24/7 Monitoring: Our threat monitoring system operates 24/7 to detect any suspicious activity and respond immediately.
• Internal Access Controls: Only staff with specific authorisation may access members' personal data, and all access is logged for audit purposes.
• Incident Response Plan: wj33 has tested incident response procedures in place to address any data breaches quickly and effectively.

While we take all reasonable steps to protect your data, no system can be guaranteed completely secure against all threats. If you suspect any unauthorised access to your account, please contact our support team immediately.

6Data Retention Period

Wj33 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal requirements. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in accordance with Malaysia's financial legal requirements.
• Transaction History: Retained for a minimum of 7 years from the transaction date for tax compliance and financial reporting purposes.
• KYC Documents: Retained for 5 years after the business relationship ends, in line with anti-money laundering legal requirements.
• Communication Logs: Customer support chat history is retained for 2 years for reference and service quality improvement purposes.
• Cookie Data: Session cookies expire automatically when the session ends; persistent cookies are stored for up to 12 months or until you delete them.

Once the retention period expires, your data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered or linked back to you.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, contact our privacy team via email at [email protected] by clearly stating your request. We may require identity verification before processing your request to ensure the security of your data.

8Children's Privacy

Wj33 is an entertainment platform designed exclusively for individuals aged 18 and above. We take seriously our responsibility to ensure that minors and underage persons do not access our platform:

• We do not intentionally collect any personal information from individuals under the age of 18.
• All prospective members are required to verify their age at registration, and the KYC process will confirm this information against official identity documents.
• If we find that a person under the age of 18 has registered an account, we will immediately close that account and delete all associated data.
• Parents or guardians who suspect their child has registered on our platform are requested to contact us immediately for prompt action.

9Amendments to This Privacy Policy

Wj33 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or service improvements. When we make material changes:

• The "Last Updated" date at the top of this page will be updated.
• A pop-up notification or banner will be displayed within the platform when you log in for the first time after an amendment takes effect.
• For significant and material changes, we will send a notification email to your registered address.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. If you do not agree with any amendments, you have the right to close your account and withdraw all eligible funds beforehand.

10Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

• Privacy Email: [email protected] — please write "Privacy Inquiry" in the subject line of your email.
• Live Chat: Available 24/7 via the wj33 platform — the fastest way to get an immediate response.
• Response Time: We are committed to responding to all privacy enquiries within 48 working hours.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and we have failed to address your complaint satisfactorily.